Journey to Computer Support & Service Level Agreement Support (SLA)

Ryan started his career by attending the University of Indianapolis to obtain a degree in Music Education. After changing course, he found his calling with computer and network support at the former AT&T Technical Support Center in Indianapolis, Indiana. He has expanded his experience and knowledge base with online coursework at Indiana Tech to acquire his Bachelors of Science degree in Information Systems, and recently changed his major to Cybersecurity. Ryan recently joined the ITI Smart Solutions team in the fall of 2021 and is considered a valuable asset to the team in supporting our customer’s Service Level Agreement (SLA)

Ryan’s IT Support Experience & Certifications

• 3CX VoIP Intermediate Certified Engineer
• Server Support
• SonicWall Firewall Support
• Active Directory
• DNS Record Management
• DHCP
• VPN & Remote Desktop Configuration
• Network Management
• Online Backup Configuration and Monitoring
• POP, Exchange, and Office 365 Email Systems
• Microsoft Office Support
• Microsoft and Mac OS Support
• Security Software Support
• WordPress Website Development Support
• Sage ERP System Support
• Computer Hardware and Software Support
• Printer Support
• Mobile Support
• Custom Computer Builds