Ed is the primary on-site tech for ITI Smart Solutions. He is also in charge of Active Monitoring of customer’s servers to ensure they continue to run as smoothly as possible. He takes pleasure in assisting customers on the phone and in the service center from time to time. He worked in the Mental Health Sector for over 20 years, after which, he pivoted into the IT industry with an AS degree in IT from Ivy Tech Community College. Ed has two children he cherishes. He enjoys playing guitar and creating Christian Metal music. His favorite books are The Holy Bible and Lord of the Rings.