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Office Pride

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Office Pride Email Support

Instructions and Tips for Your Franchise

Email Settings

Please use these instructions to setup your email properly.

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Email Settings

Use these instructions to properly setup your email.

Should you have any issues with setting up your email, please call Office Pride support staff or call our office for further assistance.

We're here to help your Franchise System Succeed!

Spam Filtering Tips

Tips for your Office Pride Email

Hosted Exchange

Tips on spam filtering for our Hosted Exchange customers

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Hosted Exchange


Access your OWA account to make adjustments that will affect all your devices. To do this:
– Open an Internet Browser (Google Chrome, Firefox, Internet Explorer) and go to
https://owa.msoutlookonline.net
– Enter your email address and your password (if you do not know your password contact ITIndiana at (317) 885-7049 to get it) – click on Login
– Once your email page appears, you will click on “options” in the upper right hand corner (this should be located right under your name)
– Select “Create an Inbox Rule” from the drop down menu – this will take you to a screen where you can create inbox rules
– Click on “New” below where it says “Inbox Rules” this will bring up a pop up window
– Click on the small down arrow in the top box (under the heading “When the message arrives, and:”) and select “It includes these words in the subject…” – this will bring up another pop up window where you will specify the words it will look for
– Enter: ***SPAM*** where it says “Type words or phrases here” then click on the green plus sign to the right of where you just typed – click “OK” – this will return you to the previous window
– Click on the small down arrow in the lower box (under the heading “Do the Following”) and select either “Move the message to folder” or “Delete the Message” (CAUTION: if you choose the delete option and an email is misidentified as Spam it will be deleted permanently – YOU WILL NOT BE ABLE TO RECOVER IT) – if you choose to Move the message, it will bring up a Pop-up window – click on “Junk E-Mail” and then “OK”
– Click Save at the bottom of the window and the new rule will appear in the Inbox Rules of your OWA account. You can then sign out of OWA (click on “Sign Out” at the top right of the screen next to your name) – Next time you open Outlook the new rule will be in effect and should move all emails with: ***SPAM*** in the subject

POP using Microsoft Outlook

Tips on spam filtering for those that use Microsoft Outlook with their POP account

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POP using Microsoft Outlook


In Outlook 2010: (Other versions of Outlook will have similar steps but where to access the “Rules” may be different)
You can create a rule to send all emails identified as spam by the spam filter to the junk mail instead of you inbox. To do this:
– On the home tab there is an icon for “Rules” – click on the small arrow below the icon
– Choose the “manage rules and alerts” option
– click on the “new rule” option
– click on the “Move messages with specific words in the subject to a folder” option in the top section of the window – (CAUTION: You may also notice there is a delete option instead of moving the message – If you choose this option be aware that if a message is misidentified as Spam, it will be deleted permanently – YOU WILL NOT BE ABLE TO RECOVER IT)
– At the bottom section of the window you will click on the “specific words” that should be highlighted and enter: ***SPAM*** in the top box. Then click on the add button. Then Click “OK”
– Now click on the “specified” that is highlighted and choose the “junk” folder. Click “OK”
– Now click on the “Finish” button – the new rule should appear in the Rules and Alerts Window – make sure there is a check in the check box next to the rule you just created and click on “Run Rules Now” at the top of the window. This should clear out any emails marked as Spam from your inbox and send them to the junk mail folder

POP using Webmail

Tips on spam filtering for those that use thw Webmail client for their POP account

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POP using Webmail


Access your Webmail account to make adjustments that will affect all your devices. To do this:
– Open an Internet Browser (Google Chrome, Firefox, Internet Explorer) and go to
https://office.officepride.com/webmail
– Enter your email address and your password (if you do not know your password contact ITIndiana at (317) 885-7049 to get it) – click on Log in
– Once you are into your email account you will click on the little arrow next to your email address in the upper right. This will open a dropdown menu. Click on Email Filters
– This will take you to a new page with the option to create a new filter
– Click on the “Create a New Filter” button
– In the box below “Filter Name” you will enter a name for your new filter. (It should have something to do with Spam Filter)
– In the box under “Rules” the default setting will be “From”. You will click on the little arrow in this box and choose “Subject” from the dropdown options. In the box to the right of that box the default setting will be “contains”. Leave this as the choice. There is a larger box underneath both of the boxes. Click in the box and enter ***SPAM***
– In the box under “Actions” the default will be “Discard Message”. You can leave this alone as well if you would like, HOWEVER: if you choose this option you will not be able to recover any deleted emails and may miss emails that get mistakenly identified as Spam! As a result the better option is to click on the little arrow and choose “Deliver to Folder”. This will result in another box appearing. Click on the “Browse” button to the right. This will cause another box to appear which will have INBOX in it. If you click on the little “+” sign to the left of INBOX, it will expand to show you some other folder options including: spam. Click on the spam folder and then the “Create” button.
– The new rule should appear in the Email filters page and will begin filtering new emails as they come in. You should see a reduction in the Spam emails that show up in your inbox. If there continue to be emails that you believe should be marked as Spam but are not getting identified as spam, contact us (at the number above) and we can modify the rule/create another rule that will be more aggressive with identifying what is considered spam as well as discuss the possible results you should expect etc.

Let us help you reduce the junk mail you receive !

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